Last updated: 25 Jul, 2023
Thank you for using Wouzi, a social media platform powered by Checkers Inc. We strive to provide you with the best user experience, and your satisfaction is essential to us. This Refund Policy outlines the conditions under which refunds may be issued for purchases made on Wouzi. Please read this policy carefully before making any purchases. By using our platform and making purchases, you agree to the terms of this refund policy.
1.1. Wouzi offers a range of services and features that may require payment, such as premium subscriptions, in-app purchases, or virtual items. Eligibility for a refund depends on the type of purchase and the specific circumstances surrounding the transaction.
1.2. Refunds are considered on a case-by-case basis and will be issued at the sole discretion of Checkers Inc. Wouzi will carefully study the refund request and may refuse the refund if it does not meet the criteria outlined in this policy.
2.1. To request a refund, you must contact our support team at support@wouzi.com or through the above button within 3 days of the original purchase date.
2.2. Refund requests must include the following information:
- Your Wouzi account details (username or email associated with the account).
- The purchase transaction ID or receipt number.
- A detailed explanation of the reason for the refund request.
2.3. Failure to provide the necessary information may result in the denial of your refund request.
3.1. Refunds may be considered under the following circumstances:
- Duplicate Charges: If you were charged multiple times for the same purchase due to a technical error or processing issue.
- Unauthorized Purchases: If a purchase was made on your account without your authorization.
3.2. Refunds will not be granted for the following situations:
- Change of Mind: We do not offer refunds for purchases based on a change of mind or personal preferences.
- User Conduct: Refunds will not be issued if your account is terminated or suspended due to a violation of our Terms and Conditions or Community Guidelines.
4.1. Once your refund request is received and approved, we will initiate the refund process. Refunds will be processed using the original payment method used for the purchase.
4.2. Depending on your payment provider, it may take several business days for the refund to be reflected in your account.
5.1. Virtual items and in-app purchases made on Wouzi are non-refundable, except as required by applicable consumer protection laws.
6.1. Checkers Inc. reserves the right to modify or update this Refund Policy at any time. Any changes to the policy will be posted on Wouzi, and the updated policy will be effective immediately upon posting.
7.1. If you have any questions or concerns about this Refund Policy or your purchase on Wouzi, please contact us at contact@wouzi.com.
